An external audit is carried out every six months by SGS, an IRCA and UKAS registered verification company. See certificate:
Canford ISO9001 Certificate.pdf
Canford Audio Limited assesses customer needs to understand their requirements and to provide service and products tailored to their needs in:
Design, manufacture, stocking, supply and servicing of professional audio and video data products.
Provision and servicing of audio interview equipment and software.
Distributing to audio/video/broadcast and other industries.
Canford Quality Policy.pdf
Supply Chain & Procurement Operations
Sources of supply - direct from manufacturers, distribution companies and other brokers/traders.
Due diligence process undertaken when selecting suppliers - credit checks, supplier questionnaires, and visits to supplier sites if applicable.
Monitoring the performance of the supply chain - supplier evaluation every 3 months based on delivery and product quality performance.
Processes and / or procedures utilised when a supplier is not performing? - root cause analysis, discussion with supplier to resolve, with the last resort being to move the business.
Procedures to control revision level of product - change control is managed under the Quality System and covers all changes that affect the product i.e. material/design/process and manufacturer change.