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Privacy Policy

Your use of this website indicates your acceptance of the terms of our privacy policy set out below. If you do not agree to these terms you must not use this website.

We are committed to protecting the privacy of the information we may obtain as a result of your use of the website. We will treat any personal information (which means data from which you can be identified, including your name, address, e-mail address) that you provide to us, or that we obtain from you, in accordance with the provisions of the EU General Data Protection Regulation (2016/679 EU) (GDPR).

This privacy policy describes how we will use your personal information. Other websites linked to this website are not covered by this privacy policy. We may change the policy from time to time (although any changes will be in accordance with the relevant data protection legislation at the time) so you should ensure that you are aware of the terms of the latest policy.

  1. Who we are

    We are Canford Audio PLC, a company registered in England and Wales with company registration number 01385727. Our registered office is at Crowther Road, Washington, Tyne and Wear NE38 0BW If you have any queries about the information we hold on you, please contact our Data Protection Officer, who you may write to or contact by email at dataprotection@canford.co.uk or by telephone on +44 191 418 1000.

    We are entered on the Register of Data Controllers with registration no. Z6694860.

  2. How we collect information about you

    We are able to collect information about you through the following methods:

    1. We may collect information about you from your completion of our on-line forms or from any email you send to us.
    2. We may collect information about you from any content that you post on this website.
    3. We do analyse traffic on the site, but not in a way that identifies any individual visitor.
    4. We use 'cookies'.

    Most browsers are automatically set to accept cookies but you should be able to configure your browser to restrict cookies or block all cookies if you wish. This may, however, affect your ability to log into and use certain areas of our site. Browser-specific instructions on how to restrict or block cookies may be found on the IAB's website at www.allaboutcookies.org.

    We may use cookies on this site to allow you to carry information across pages of our site without having to re-enter it, to remember the contents of your shopping basket, to help us recognise you as a unique visitor (just a number) and to tailor content to suit you, and to compile anonymous statistics about how you use our site. We do not use cookies to store any personal information about you.

    Two types of are used on this website: session cookies which are deleted when you close your browser, and persistent, which remain in the cookie folder on your hard disk until deleted.

  3. How we use your information

    1. provide you with any further details or information you request when you contact us;
    2. fulfil any order you make and to communicate with you in relation to our products and services;
    3. for any other purposes to which you have given your consent;
    4. and, if you agree at the time you submit your details to us, to send you information about our products and services and/or to disclose your details to other group companies of ours so that they can send you information on products and services in the areas of broadcast entertainment, music industry or commerce/industry. We will offer you the option of correcting your details and of being removed from our mailing lists when we communicate with you.
  4. Security and storage of your information

    1. Your information will be stored on our web server & other servers, mailing list, business system, etc. and we will keep our own backup copy. We may also store your information on paper or electronic format at our offices.
    2. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. However you will be responsible for any password or other identifiers that we have provided to you for your use in respect of the web site.
    3. Personal data stored for any purpose will not be stored for longer than necessary to fully execute and service that purpose. In such cases the period of retention will be calculated based on any legal obligations or appropriate time determined in order to fully service the contract that will be reflected in our data retention policy.
  5. With whom we may share your data?

    We will not share your information with any other organisation except in the following circumstances:

    1. We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.
    2. We may share information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.
    3. We may share your information with any group companies of ours so that they can provide any products or services to you that you request.
    4. Any credit or debit card details are securely passed to our payment provider and your card issuer.
    5. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.
    6. We will give third party providers who supply services to us (for example, as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company) incidental access to your information. In addition to this incidental access we also use third party services for specific purposes, these are described below in the section on third party cookie usage.
  6. Third party cookies

    We allow third-party companies, including Google Analytics and AddThis, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioural advertising practice, you can visit http://www.youronlinechoices.eu (EU) or http://www.networkadvertising.org/. If you wish to opt out of this data collection you can use the links provided below:

  7. Your rights

    1. You have the right to rectify any errors in information we hold about you and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records up to date.
    2. You have the right to request we erase personal information we hold at any time by contacting us, so long as it does not conflict with our need to comply with other legal obligations or establish, defend or execute legal claims.
    3. You have a right to see a copy of the information we hold about you. Before we agree to this, you must provide us with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
    4. You have a right to restrict our processing of your personal data whilst any dispute is resolved.
    5. You have the right to data portability, we will provide your data to you in a commonly used electronic file format.
    6. You have the right to object to use of your personal data for direct marketing, a means to "unsubscribe" is provided to make this easy on communications.
  8. Transfers outside Europe

    Where it is necessary to share personal data with organsiations outside of the EEA, for performance of contract or legitimate interests, we ensure that adequate safeguards, in line with the GDPR requirements are in place.

  9. Complaints

    If we are unable to resolve an issue regarding our processing of your personal data, you have a right make a complaint with the appropriate EU supervisory body for data protection in your contry of residence or in country where infringment took place.

If you have any queries about the information we hold on you, or to make any amendments, please contact our Data Protection Officer, who you may write to or contact by email at dataprotection@canford.co.uk or by telephone on +44 191 418 1000.

Further information about data protection issues including the online Register of Data Controllers can be found at https://ico.org.uk/

Glossary of terms

Browser

A browser is a software programme on your computer which allows you to locate, read and download documents from the Internet. Examples include: Chrome, Internet Explorer, Edge, Firefox, Safari and Opera.

Cookies

Cookies are pieces of computer code that are generated by web servers and which websites can send to your computer to gain information about your use of the website, without you being aware that this is happening. Cookies can benefit users though because they can personalise a visit to a website by remembering any names or passwords you provide or by remembering which parts of the website you visit most frequently.

Personally Indentifiable Information (PII)

Information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

EEA

The European Economic Area covers the European Union countries, Iceland, Norway and Liechtenstein. It was created in 1992 to enable the participation of countries likely to join the European Union in decision making and trade.

Web Server

A web server is a computer that operates a website. The web server is connected to the internet and stores web pages and sends them to web browsers.