Verkauf : +44 191 418 1198         Email :


17 April 2024


All orders are subject to our terms and conditions of sale.

Minimum order value

There is a minimum order value of 40,00 €, excluding the packing and delivery charge, and VAT. The website will display a message when the minimum value has not been reached, with an option to add to the order. Alternatively, an administration charge will be added to bring the order value up to the minimum order value.

Confirmation orders

Written confirmation of telephone or web orders must be clearly marked "Confirmation", otherwise we can accept no responsibility for duplication of the order. In the event of such duplication, goods will be accepted back for credit providing that the product is unmarked and packaging unopened, a 15% handling charge (minimum £20.00) will be made.

Order cancellations

Orders for stock items can usually be cancelled without charge if the goods have not been despatched. If despatch has been made, delivery and handling charges will be incurred. Cancellation of orders for non-stock items (which will be identified at the point of order in the price line) will normally incur charges. Non-stock items cannot usually be returned for credit, unless the original supplier will accept their return.

Sales policy

Canford Audio supplies quality products direct to professional users and trade clients on a "business-to-business" basis. Canford Audio does not provide a retail service to private individuals.


Canford despatch goods Monday to Friday only. There are no despatches on English public holidays.

Orders placed before 17:00 BST (15:30 for European orders) are processed the same day. The website provides stock availability and estimated lead time information when placing the order. When any part of an order is not immediately available, the order will be held and despatched as a single shipment. If an immediate, split shipment is required, please contact the sales department (an additional charge may be payable).

We can usually accept orders for next day delivery until 16:00 BST. However some bulky items are despatched with a large consignment specialist and have an earlier cut-off time which is shown on the product page. If your order is urgent, please contact our sales office.

International orders

Canford currently exports to around 185 different countries worldwide so throughout the 40+ years of the company’s existence we have gained a vast knowledge of export procedures and we pride ourselves on our expertise and unique level of service. Our friendly multi-lingual international sales staff are happy to correspond in a variety of languages and you will be surprised how easy it is to order through Canford.


Delivery charges cover packing, despatch and delivery of goods.


Für Lieferungen nach Europa (EU Ländern, Liechtenstein, Norwegen und in die Schweiz) gibt es eine Auswahl von Zustelldiensten. Eine Versandkostenpauschale ist für den Europäischen Standard Service verfügbar, ohne Rücksicht auf Größe und Abmessungen der Sendung.

Alle Lieferungen nach EU-Mitgliedsstaaten erfolgen auf DDP (Delivery Duty Paid) Basis. Alle Lieferungen nach Norway, Liechtenstein und in die Schweiz erfolgen auf CPT (Carriage Paid To) Basis; die Versandbedingungen Incoterms® 2020 sind anwendbar. Sollten Sie eine Versicherung wünschen, teilen Sie uns dies bitte mit; wir berechnen gerne die Transportkosten mit Versicherung.

Länder Service
Standard* Express
Belgien, Frankreich, Deutschland, Irland, Luxemburg, Niederlande
15,00 €
2-3 Tage
Preis auf Anfrage
1-2 Tage
Österreich, Bulgarien, Kroatien, Tschechische Republik, Dänemark, Estland, Finnland, Griechenland, Ungarn, Italien, Lettland, Litauen, Polen, Portugal, Rümanien, Slowakei, Slowenien, Spanien, Schweden.
21,50 €
2-6 Tage
Preis auf Anfrage
1-2 Tage
Zypern, Liechtenstein, Malta, Norwegen, Schweiz
32,00 €
2-6 Tage
Preis auf Anfrage
1-2 Tage

*Die Versandkostenpauschale nach Europa gilt nicht für Kunden, die Kundenpreise erhalten und auch nicht für einige überdimensionierten Produkte.

Ausnahme: Die Kanarischen Inseln werden zum Zwecks des Versands als ‚International‘ klassifiziert.

Festland UK

Für Festland Großbritannien gibt es eine Auswahl von Zustelldiensten. Das Gebühr bezieht sich auf den gewählten Service, und ist unabhängig von der Größe und den Abmessungen der Lieferung. Der Standardservice (Transport und Verpackung) ist kostenfrei für alle Bestellungen über 117,00 € (zzgl. Britische Mehrwertsteuer). UPS und TNT sind unsere bevorzugten Spediteure, plus Royal Mail für kleinere Päckchen und Palletline für Paletten.

Service Frachtkosten für Bestellwert
unter 117,00 € 117,00 € oder mehr
Standard (maximal 3 Arbeitstage) 9,36 € KOSTENFREI
Lieferung am nächsten Tag 11,70 €
Lieferung am nächsten Tag, bevor 12.00h 17,55 €
Lieferung am nächsten Tag, bevor 10.30h 23,40 €
Lieferung am nächsten Tag, bevor 09.00h 29,25 €
Samstagzustellung 35,10 €

Britische Inseln

Für Lieferungen nach Nordirland, in die schottischen Inseln, Kanalinseln und Insel Man gibt es eine Auswahl von Zustelldiensten. Die Gebühren für normalen Zustelldiensten sind fest, und unabhängig von der Größe und den Abmessungen der Lieferung. Frachtkosten für Express-Service (normalerweise 1-2 Arbeitstage) werden auf Wunsch berechnet.

Service Preis geschätzte Lieferzeit
Standard 17,55 € Normalerweise 1-2 Arbeitstage (Scottish islands may vary).
Express Preis auf Anfrage Prices for timed deliveries and availability to your location will be quoted on request, please enquire.


Internationale Verkaufspreise verstehen sich ab Werk Washington, UK. Die Fracht-und Versicherungskosten werden auf Wunsch berechnet. Gebühren entstehen für kostenpflichtige Versanddokumente z.B. Ursprungserklärung, Ursprungszeugnisse und andere beglaubigten Dokumente.

Als Richtpreis für Internationale Lieferungen, beginnen Lieferkosten bei 11,41 € für Paketpost ohne Sendungsverfolgung, für Bestellungen unter 2Kg


Contact Customer Services

Customer Services
Canford Audio Limited
Elliott House
Crowther Road
NE38 0BW, UK
  1. 09:00 - 17:30 UK time
  2. Tel: +44 (0) 191 418 1155
  3. Fax: +44 (0) 191 418 1001

If you need to return any items to Canford for any reason, please first contact the Customer Services department for further instructions. A returns number will be issued, which must be shown clearly on the outer packaging. Take great care to ensure that the products are packed adequately for their return journey and are insured, you will be responsible for any damage in transit. Address labels must not be put directly on product packaging, an outer wrapping or larger box must always be used. Credit will not be given if the items have been used. Items supplied correctly in accordance with your order will be subject to delivery and handling charges, a 15% handling charge (minimum £20.00) will be made.


  • Credit account

    Credit accounts are available to established businesses and local authorities subject to minimal formalities effective with the first order. For UK customers, this can usually be arranged the same day. International credit accounts require longer for checks to be made, typically 1-2 weeks. Occasionally payment is requested against a pro-forma invoice.

    Shipments made in instalments will be invoiced accordingly, and must be paid when due. All invoices must be paid by the 14th of the month following month of invoice. We reserve the right to withhold supplies to clients with overdue accounts.

    An account application form is available to download.

  • VISA, MasterCard, Maestro

    Credit cards and payment cards

    Canford accepts Visa, Mastercard, Visa Debit, Mastercard Debit (Maestro) and American Express, which allows same day despatch for clients without credit accounts.


All prices shown are exclusive of VAT, which will be added at the rate ruling at date of despatch. We reserve the right to alter prices if necessary, due to external factors, though in these circumstances, the new price will be notified at the receipt or order. Goods will be invoiced at the price ruling at date of despatch. If ordering using rapid order facilities, no liability can be accepted for use of an outdated printed brochure.

Sales tax (VAT)

For a Canford customer being invoiced to the following countries:

  • UK

    Standard VAT rate, typically 20% will be applied to the order. No VAT registration number is required to place an order.

  • EU

    VAT will not be charged if a valid tax registration number is provided during the ordering process. In this case, the buyer will then become liable for VAT on receipt of the goods.
    If no VAT number is provided, standard UK VAT will be applied to the order.

  • Rest of the world

    VAT will not be charged. Import duties and fees may be payable by the importer of the goods.

We have a skilled international sales team together with a specialised shipping team who have many years of international trade experience. If you have any questions regarding VAT, please contact


Photographs in all catalogues and websites are intended as a guide only, and whilst usually being of the exact product offered, we reserve the right to supply items of similar nature but of detail difference.

Staff training

As part of our continuing training programme to improve customer service, any telephone conversation with Canford personnel may be recorded.

Package Recycling

Packaging recycling

Canford has a policy of re-use where possible, of all packaging materials, in order to minimise the use of new material. This means that orders may be packed for despatch using previously used packaging materials.

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